1. Overview

MomentoCard sells digital products — premium greeting card templates and monthly subscription plans. Because our products are digital and delivered instantly, this policy explains when refunds are and are not available. By making a purchase, you agree to this policy.

2. When You Are Eligible for a Refund

We will issue a full refund if:

You were charged but the template was never unlocked on your account
You were charged twice for the same purchase (duplicate payment)
The payment was deducted but the transaction failed on our side
A technical fault on our platform permanently prevents you from using what you paid for, and we are unable to fix it within a reasonable time

Refund requests must be raised within 7 days of the payment date.

3. When Refunds Are Not Available

Change of mind after a template has been successfully unlocked
A single template purchase whose 30-day access period has already started and is working as described
Partially used subscription periods — cancelling mid-month does not refund the remaining days (see our Cancellation Policy)
Failure to use a purchase before its access period expired

4. How to Request a Refund

The email address used for the purchase
The payment date and amount
The payment reference / transaction ID (from Razorpay or Lemon Squeezy)
A short description of the issue

We review refund requests within 3 business days and will keep you updated over email.

5. How Refunds Are Processed

Approved refunds are issued to the original payment method through the payment provider used for the purchase (Razorpay for INR payments, Lemon Squeezy for international payments). Depending on your bank or card issuer, the amount typically reflects within 5–10 business days after approval.

6. Questions

If you have any questions about this policy, reach out via our contact page — we are happy to help.